If you feel unsafe or there is an emergency, contact the appropriate emergency service first. For housing concerns, use the Reliance contact route that best matches your situation.
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You do not need to work out which team should handle a concern before asking for help. Share what has happened and the team will help direct your query.QUICK GUIDE
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Choose a section to go straight to the information you need.
Managing Agent
Contact your Managing Agent about repairs, maintenance issues or concerns about the condition of your accommodation. Their details can be found on your noticeboard or licence agreement.
USE THIS ROUTE FOR
Repairs, leaks, damp and mould, heating, water or other property issues.
Support Worker
Your Support Worker can help you explain a concern, understand the next step and access wider wellbeing support.
Social Housing Officer
If you are a social housing resident, your Social Housing Officer can help with tenancy-related questions and concerns. Their details are in your Welcome Pack.
Other support
If you are unsure who to contact, share the concern with the Reliance team and explain what support you need. We will help route it appropriately.
NEED SUPPORT?
We are here to help
If you have a question or concern, contact Reliance and we will help you find the right next step.
