Make a complaint

At Reliance, we want everyone we work with to feel heard, respected and confident in the services we provide.

If you are unhappy with a service, decision or experience involving Reliance, we want to know. Making a complaint gives us the opportunity to understand what happened, put things right where we can and learn from your feedback.

If you are unsure whether your concern is a complaint, please get in touch anyway. We can help you understand the appropriate route.

About you

First name

Last name

Phone number

Address

Managing Agent if known

I am a

Your complaint

I am reporting…

Please provide more information

When did this happen? What happened? How is this impacting you? What has the Managing Agent or Reliance done to solve the issue so far? What would you like us to do?

Supporting pictures

Attach pictures or supporting evidence if relevant

Before you submit

* I agree that the information I have provided is accurate and complete to the best of my knowledge. I agree that any pictures I have attached are relevant and appropriate to the issue I have raised.

* I confirm that the issue I have reported is not an immediate emergency or a serious risk to life or safety. If there is an immediate risk to life or serious injury, I understand that I should call 999.

I would like to receive resident email newsletters with information about resident support, service updates and local events.

IMMEDIATE DANGER

Call 999 first

Do not use this form for an immediate risk to life, serious injury or safety.

Emergency: 999

ANOTHER ROUTE

Not sure if this is a complaint?

If you are unsure, contact us and we can help you understand the appropriate route.