Accessibility Statement for reliancesocialhousing.co.uk

This is an accessibility statement from Reliance Social Housing.

Measures to Support Accessibility

Reliance Social Housing takes the following measures to ensure the accessibility of reliancesocialhousing.co.uk:

• Include accessibility throughout our internal policies.
• Assign clear accessibility goals and responsibilities.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. reliancesocialhousing.co.uk is partially conformant with WCAG 2.0 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional Accessibility Considerations

• Images of text are only used for decorative purposes.

Feedback

We welcome your feedback on the accessibility of reliancesocialhousing.co.uk. Please let us know if you encounter accessibility barriers on our website:

• Phone: 0121 200 8931
• E-mail: info@reliancehousing.co.uk
• Visitor Address: St Matthews Business Centre
• Postal Address: Duddeston Manor Road

We try to respond to feedback within 3 business days.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of reliancesocialhousing.co.uk, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

• Known limitations for reliancesocialhousing.co.uk:
  We cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 2 business days. Please contact us on 0121 200 8931 if you are encountering any issues with our website.

Assessment Approach

Reliance Social Housing assessed the accessibility of reliancesocialhousing.co.uk by the following approaches:

• Self-evaluation

Formal Complaints

We aim to respond to accessibility feedback within 2-5 business days and to propose a solution within 7 business days. Should you be dissatisfied with our response, please reach out to us.

Formal Approval of This Accessibility Statement

This Accessibility Statement is approved by:

• Reliance Social Housing
• Quality Assurance Department
• Communications and Marketing