1. Introduction

Welcome to Reliance Social Housing. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, reliancehousing.co.uk, and when you engage with our services.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: This includes your name, contact details, and any other information you provide when applying for housing or contacting us through our website.
• Housing Information: Details regarding your housing needs, income, and support requirements.
• Usage Data: Information on how you use our website, including your IP address, browser type, and pages visited.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to track your interaction with our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Housing Services: To assess your eligibility and provide appropriate housing options based on your needs.
• To Improve Our Services: To understand how users interact with our website and to improve our offerings.
• To Communicate with You: To respond to your inquiries, provide updates on your application, and send important information about our services.
• To Comply with Legal Obligations: To meet legal and regulatory requirements.

4. Sharing Your Information

We may share your information with:

• Local Authorities and Support Agencies: To coordinate housing and support services.
• Service Providers: Third-party providers who assist us with website hosting, data analysis, and other operational services.
• Legal and Regulatory Bodies: When required by law or to protect our rights and the rights of others.

5. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.
• Correct Your Information: Request corrections to any inaccurate or incomplete data.
• Delete Your Information: Request the deletion of your personal data, subject to legal and contractual obligations.
• Object to Processing: Object to the processing of your data in certain circumstances.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet-based service is entirely secure, and we cannot guarantee the absolute security of your data.

7. Retention of Your Data

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: 01212008931
E-mail: info@reliancehousing.co.uk
Visitor Address: St Matthews Business Centre
Postal Address: Duddeston Manor Road